Terms of Use

The Loft @ VCCC Catering Terms & Conditions

 

Ordering

Orders are subject to availability and confirmation by The Loft.

We recommend placing catering orders as early as possible to ensure availability.

Orders are not confirmed until you receive an order confirmation from us.

 

Order Changes

Changes to orders must be requested at least 24 hours before the scheduled delivery or collection time.

We will do our best to accommodate changes, however this cannot be guaranteed.

 

Food & Allergies

While we take reasonable care when preparing food, our kitchen handles common allergens including nuts, dairy, eggs, gluten, soy and seafood.

We cannot guarantee that any menu item is completely free from allergens.

Customers are responsible for informing us of any dietary requirements or allergies when placing an order.

 

Payment

Payment is required prior to delivery unless alternative arrangements have been approved.

We accept major credit cards and other payment methods available through our online ordering system.

 

Pricing

All prices are displayed in Australian Dollars (AUD) and include GST unless otherwise stated.

Prices are subject to change without notice.

 

Liability

The Loft accepts no responsibility for delays or failure to fulfil an order due to circumstances beyond our reasonable control.

Customers are responsible for ensuring someone is available to receive the order at the nominated delivery time.

 

Shipping & Delivery Policy

Catering is available for delivery to selected locations or for customer collection.

Delivery fees may apply depending on the delivery location.

Delivery times are estimates only and may vary due to traffic, weather or unforeseen circumstances.

Please ensure delivery details, contact information and access instructions are accurate when placing your order.

If no one is available to receive the delivery, additional delivery charges may apply.

 

Refund & Cancellation Policy

Orders cancelled more than 24 hours before the scheduled delivery or collection time will receive a full refund.

Orders cancelled within 24 hours of the scheduled delivery or collection time may not be eligible for a refund, as food preparation and purchasing may have already commenced.

If we are unable to fulfil your order due to unforeseen circumstances, a full refund or alternative arrangement will be offered.

If there is an issue with your order, please contact us as soon as possible so we can investigate and resolve the matter promptly.

Refunds, where approved, will be processed using the original payment method.